Legal
Privacy Policy
How we collect, use and protect your personal data.
1. Data controller
This website, available at croplantains.com.gt (the “Site”), is operated by Raxwinaq, Sociedad Anónima (“Croplantains”, “we”), tax ID (NIT) 94154996, with registered address at Camino Principal Santa Julia, Línea C-18, zona 0, San Andrés Villa Seca, Retalhuleu, Guatemala.
You can contact us through the contact form or by phone at +502 3883 5539.
2. Legal framework
As of the date of this version, Guatemala does not have a general personal data protection law. We process your data in accordance with the Political Constitution of the Republic of Guatemala, the applicable provisions of the Access to Public Information Law (Decree 57-2008), including the prohibition on commercializing personal data without the express authorization of the data subject, the Law for the Recognition of Electronic Communications and Signatures (Decree 47-2008) and the Criminal Code.
We also apply the principles of consent, purpose limitation, data minimization, accuracy, security and transparency.
3. Data we collect
Contact form: name, email, subject and message (required); phone and company (optional).
Job application form: name, email, phone, LinkedIn profile (optional), résumé and the information you include in it.
Acceptance record: date and time of submission, source form, version of the documents accepted, IP address, browser type, browser language and the page from which you submitted the form.
Technical browsing data: the necessary cookies described in the Cookie Policy and the server’s technical logs (IP address, date and time, pages requested), used for security purposes.
We do not request sensitive data, such as data relating to health, religion, ethnic origin or political ideology. Please do not include it in your message or résumé.
4. Purposes
- To respond to your inquiries and your requests for information and supply.
- To follow up on the commercial relationship you request.
- To manage recruitment processes when you apply for a job.
- To prove that you accepted our Terms and Conditions and this Policy, and to comply with legal obligations.
- To protect the security of the Site.
We do not use your data to send advertising without an additional, separate consent, and we do not make decisions based solely on automated processing.
5. Consent
We process your data on the basis of your express consent, which you give by ticking the corresponding checkbox before submitting a form. That checkbox is separate from the acceptance of the Terms and Conditions.
You may withdraw your consent at any time through the channels indicated in section 9. Withdrawal does not affect processing carried out before it.
6. Disclosure of data to third parties
We do not sell, rent or commercialize your personal data. We only share it with:
- Technology service providers that host and operate the Site and our management system, under confidentiality obligations. Their servers may be located outside Guatemala.
- Related companies involved in the production and marketing of Croplantains products, when necessary to handle your request.
- Competent authorities, when required by law or court order.
The Site’s fonts and images are served from our own server. When pages load, your browser does not send data to third parties. The links to Google Maps and Rainforest Alliance only take you to those sites if you click on them.
7. Retention
- Contact requests: while your request is being handled and for up to 2 years after the last contact, unless a commercial relationship requires keeping the data longer.
- Job applications: up to 12 months, to consider you for future openings, unless you request earlier deletion.
- Acceptance record: for as long as we keep your data and for up to 5 years afterwards, to prove your consent if required.
8. Security
We apply reasonable technical and organizational measures to protect your data against loss, unauthorized access or alteration: encrypted connection (HTTPS), access restricted to authorized staff and backups.
9. Your rights
You may request access to your data, its rectification or update, its deletion, object to its processing or withdraw your consent.
To exercise these rights, submit the contact form with the subject “Privacy” or call +502 3883 5539. We may ask you for information to verify your identity. We will respond within a maximum of 10 business days. This English text is a translation; in case of discrepancy, the Spanish version prevails.
10. Minors
The Site is not directed at minors. If a minor has sent us data, it will be deleted once detected.
11. Changes to this Policy
We may update this Policy. Each version states its number and effective date, and we keep the text of previous versions. If a change affects the purposes of processing, we will ask for your consent again where appropriate.